Frequently Asked Questions
Everything you need to know about our premium tea blends and ordering process.
How should I store my tea to maintain its freshness?
To preserve the delicate aroma and flavor of our tea, store it in a cool, dry place away from strong odors, heat, and direct sunlight. We recommend keeping the tea in its original foil pouch or an airtight container.
Do you offer international shipping?
Yes, we ship our premium blends globally. Shipping costs and delivery times vary depending on the destination country. You can calculate shipping fees at the checkout page before finalizing your order.
Are your tea bags biodegradable?
We are committed to sustainability. The majority of our tea bag range is made from natural plant-based materials and is plastic-free, making them suitable for industrial composting.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your order arrives damaged or if you receive the wrong product, please contact our customer service within 14 days for a replacement or refund.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.